Energy debts and utility cut-offs
We're here to help. Free of charge.
We can advise you if you’re having any difficulties with a bill from your energy supplier. We can help you resolve any issues you may have with your energy supplier to prevent or stop your electricity or gas supply from being cut off. We provide advice in German.
We can help you with the following problems:
- Can't pay an electricity or gas bill?
- Suspect that a gas or electricity bill is incorrect?
- Are you unable to pay the monthly instalments to your energy supplier?
- Have you been threatened or notified that your electricity or gas supply will be cut off?
- Has your electricity or gas supply been cut off?
- Don’t have a customer account with your energy supplier?
- Don't know who supplies your electricity or gas?
- Don't know why your electricity or gas consumption is so high?
- Want to know how you can switch to a cheaper tariff?
Call us on: 0611 978 190 19 Mon, Tue, Thu, 9 am – 1 pm
Write to us at: energieschulden-wi@verbraucherzentrale-hessen.de
Visit our advice centre: 36 Bahnhofstraße, 65185 Wiesbaden
Opening hours: Mon, Wed, Thu from 10 am to 1 pm, Tue from 2 pm to 5 pm
